Privacy Policy
Last Updated: 6/3/20

PLEASE READ THIS PRIVACY POLICY CAREFULLY

General Information

This privacy policy for www.AncoreHealth.com (“Privacy Policy”) sets forth the privacy practices of Ancore, LLC and its subsidiaries and affiliates (collectively “Ancore”) located in the United States. For the purpose of the following terms, references to “We”, “Us” and “Our” include Ancore and its affiliates, members, subsidiaries, agents, representatives, successors and assigns.  

This Privacy Policy is applicable to all data collection by Ancore and shall apply to the user’s (“You” or “Your”) use of this Web site (the “Site”).  

This Privacy Policy describes how Ancore treats Your use of the Site, including the collection, storage, transfer, sharing, disclosure and handling of Your Personal Information (defined below in Section 6) and Your use of Our services.  By using Our services, You acknowledge that You have read this Privacy Policy and consent to Ancore’s privacy practices as described in the Privacy Policy, including Our use and disclosure of Your Personal Information for the purposes described below.  

We take the privacy of Your Personal Information seriously. If You have any questions or concerns about this Privacy Policy or Your Personal Information, please contact Us directly at the email or mailing address listed in Section 2 (Contact and Electronic Communication).  

1. Changes and Updates to this Privacy Policy

Ancore reserves the right to revise or update this Privacy Policy at any time, and You agree to be bound by those revisions or updates. Ancore will notify You of any changes to the Privacy Policy by posting the revised or updated Privacy Policy and its “Last Updated” date. Your use of the Site thereafter constitutes Your agreement to and acceptance of the Privacy Policy and its revisions or updates. You should periodically read this Privacy Policy to learn of any revisions or updates. This Privacy Policy is incorporated as part of the terms of use (“Terms of Use”) that apply with respect to Your use of the Site and Our services, which We define below in this Privacy Policy. If You do not agree to the terms and conditions of this Privacy Policy, please do not provide Us with Your information or use the Site.

Please note that We are located in the United States and any information You provide to Us may be stored in the United States. We do not advertise or sell Our services to users located outside of the United States. If You are visiting the Site from the European Union or other regions with laws governing data collection and use that may differ from United States law, please note that You are transferring information about You, including Personal Information, to a country and jurisdiction that does not have the same data protection laws as the European Union, and You consent to the transfer of information about You, including Your Personal Information, to the United States; and the use and disclosure of information about You, including Your Personal Information, as described in this Privacy Policy.

VIEW OUR TERMS OF USE

2. Contact and Electronic Communications

By providing Your Personal Information to Us through the “Contact Us” feature on our Site or otherwise through the Site (e.g. through a pop-up window), You agree that We can communicate with You electronically regarding any legal, regulatory, technical, security, privacy or any administrative or consumer notification obligations that may be related to Your use of the Site. If You have any questions about this Privacy Policy or about Our Site and services related to the Privacy Policy, You can contact Ancore by e-mail at contactus@ancorehealth.com.

You may also contact us at:

Ancore, LLC
Attn:   CEO
203 Third Avenue South, Suite 200
Franklin, TN 37064

3. Types of Information Collected and How it is Collected

The types of information We collect from You when You access Our Site or use Our services are listed below. Ancore may share both Your Information with its affiliates, subsidiaries, partners and other third parties, such as third parties who help operate the Site and related databases. If the Site links to any third party Web sites, such websites are subject to the terms of use and privacy policies of those third parties. Ancore is not responsible for the privacy practices of any other Web sites or third parties. You should review the terms of use and privacy policies that are posted by those third parties, before using any services they provide. Ancore accepts no liability for any information, products, advertisements, content, services or software accessible through these third party Web sites or for any action You may take as a result of linking to or visiting any such Web site.

3.1 Personal Information We Request from You

The “Contact Us” feature of the Site and options on the Site to receive more information Ancore will require You to provide Personal Information to Ancore. That Personal Information includes Your name, phone number, and e-mail address. In addition, You may enter other Personal Information to Us when included in Your message. It is Your choice whether to provide the requested information or not; however, We cannot contact you if You do not provide the requested personal contact information. By submitting this Personal Information to Ancore, You agree that Ancore may use the information in accordance with this Privacy Policy. If You do submit such Personal Information to Ancore, Ancore may share that information with its personnel, affiliates, subsidiaries, partners, service providers, and other third parties in addition to using that information for the purposes for which it was submitted by You.

Ancore may also use this Personal Information in other ways, such as to provide You with information about services We offer and offers that may be of interest to You or to seek follow-up information from You about Your experiences with Ancore. You may withdraw Your consent by using the “unsubscribe” link located at the bottom of such messages You receive from Ancore, or by contacting Ancore at the email address listed in Section 2 above.

Additionally, to the extent required by applicable federal or state law, Ancore may be required to disclose Your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

3.2 Other Types of Information We Collect

Ancore also gathers certain information about how You use the Site, including the number of unique visitors, the frequency of visits, how users interact with the Site, user experience preferences, IP address, and other information that may help Ancore improve the customer experience, mitigate fraudulent activity, and comply with legal requirements. Such information may include, but is not limited to, the following:

LOG INFORMATION

When You visit Ancore’s Site We automatically collect and store certain information in Our server logs. This type of information includes details of how You interacted with Our Site. It may include information such as: internet protocol (IP) address, unique device identifier, or CallerID / ANI (Automatic Number Identification) information, content of Web pages, transaction with APIs (Application Program Interface), transactions with IVR (Interactive Voice Response) systems, hardware information, hardware and system settings, browser type, browser language, the date and time of Your use of the Site, referral URL, etc.

AUTOMATIC COLLECTION

Ancore and its partners use cookies or similar technologies to analyze trends, administer Ancore’s Site, track users’ movements around the Site, and to gather demographic information about Our user base as a whole.

COOKIES

A cookie is a small, data file that is managed by Your Web browser or other application and stored on Your local system. Ancore uses session and persistent cookies to, among other things, identify Your computer during a particular interaction and analyze Your behavior during a particular visit. Most Web browsers provide You with the ability to accept or decline cookies, as well as to be warned each time a cookie is being sent. If You choose to decline cookies, You may not be able to fully use Ancore’s Site.

PIXEL TAGS

Pixel tags, also known as Web beacons, help Ancore better manage user experience and content tracking. Pixel tags are tiny graphics with a unique identifier, which provide a similar function to cookies and are used to track user interaction with content provided by Ancore or an affiliate organization. In contrast to cookies, which are stored on a user’s computer hard drive, pixel tags are embedded invisibly within content. The small size and transparency of pixel tags are not intended to deceive content recipients, but minimize distraction.

THIRD PARTY DATA SOURCES

Ancore may leverage external data sources in order to provide context and background on the users of its Site or services in order to improve user experience, mitigate fraud or malicious activity, or comply with internal company and external regulatory requirements.

DO NOT TRACK AND THIRD-PARTY ADVERTISING COOKIES

Do-Not-Track is a public-private initiative, http://www.w3.org/2011/tracking-protection/, that has developed a technical “flag” or signal that an end-user may be able to activate within their browser software to notify Web sites that they do not wish to be “tracked” by third parties as defined by the initiative. The initiative, however, has not reached a consensus as to exactly what technical or other actions those parties receiving the signal should take. As a result, Do-Not-Track has not yet been standardized and most Web sites, including Ancore’s Site, do not alter their behavior or change their services when they receive a “do-not-track” flag or signal. You can, however, make decisions about Your privacy and the advertisements You receive.

4. Retention and Deletion of Personal Information

Ancore will retain Your Personal Information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. When Personal Information is no longer needed or legally required, it will be permanently deleted or de-identified so that it can no longer be associated with a specific individual.

5. Use of Personal Information

In addition to any of the previously mentioned uses of Personal Information, Ancore may use Your information collected on the Site for such purposes as: (a) helping to establish and verify Your identity as necessary; (b) contacting You to offer service updates and notices, promotional notices, and other information about other services available from Ancore or its affiliates; (c) providing You with services You have requested or authorized; (d) responding to Your questions, inquiries, comments and instructions; (g) improving the Site by solving technical problems, calculating overall usage statistics, internal marketing and promotional purposes, service development, and content improvement; (e) taking good faith steps to enforce the Terms of Use; and (f) maintaining the security and integrity of the Site and Ancore’s systems.

6. Sharing and Disclosure of Personal Information

Primarily, We may share or disclose information that personally identifies you (e.g. your name and email address) (“Personal Information”) in the following instances:

● To fulfill a service to You. For example, if You e-mail Us a question, We may use Your e-mail address or phone number to process Your request and respond to Your question.

● To offer You services and products We offer and services and products from Our affiliates, strategic partners, agents, or from third-party marketers and other unaffiliated parties that We believe may be of interest to You, or to assist such parties for research, administrative, and/or business purposes. These parties are obligated by contract to only use the information they are provided for the purposes specified by Ancore.

● To unaffiliated third-party service providers, agents, or independent contractors who help Us maintain Our services and Site and provide Us with other administrative services (including, but not limited to, order processing and fulfillment, providing customer service, maintaining and analyzing data, and sending customer communications on Our behalf). Ancore requires these service-related companies to contractually comply with the principles set out in the Privacy Policy, and require them to use such information only for the purposes for which it was provided to them.

● To comply with law, or in the good faith belief that such action is necessary to conform to the requirements of law, or comply with legal process served on Us, and to protect and defend Our rights or property, including Our rights and property and Our services, or act in urgent circumstances to protect the personal safety of You and Our other visitors.

● We may use anonymized or general information derived from the data We collect from You and aggregate it with information from Our other customers and visitors (“Non-Identifiable Aggregated Data”) for Our business purposes, including without limitation for analyzing customer needs and improving Our services, and We will own all right, title and interest in any such Non-Identifiable Aggregated Data. Your data may be co-owned by third parties unaffiliated with Us.

● To protect against fraud and potential fraud.

6.1 Legal Disclosure

We may disclose information about You and Your use of the services if We believe that such disclosure is reasonably necessary to: (i) comply with the law and/or legal process where a formal request has been made (e.g. request from an administrative oversight agency, civil suit, subpoena, court order or judicial or administrative proceeding); (ii) protect or defend Our rights and/or property or the rights and property of others; (iii) enforce Terms of Use and/or this Privacy Policy; and (iv) respond to claims that the content(s) of a communication violates the rights of another.  Also, circumstances may arise where, for business reasons, We may decide to reorganize, or divest all or part of Our business through sale, assignment, merger, acquisition, bankruptcy proceedings, or We may acquire a new business. In these circumstances, Your Personal Information may be shared with the actual or prospective purchasers or assignees, or with the newly acquired business.  

7. People Under the Age of 18

The services provided by Ancore are not directed or available to persons under eighteen (18) years of age. If You become aware that Your child, who is under eighteen (18) years of age, is accessing the Site and providing Personal Information without Your consent, please contact Us by using the information provided in Section 2 (Contact and Electronic Communication) of this Privacy Policy. Ancore will take steps to remove the child’s Personal Information from Ancore’s data collection systems should Ancore determine that a child under eighteen (18) has accessed the Site and provided us with his or her Personal Information.

8. Security Information

Information submitted via the Internet, including through a Web page or e-mail is subject to interception or incorrect routing, and the Internet is not a fully secure communications channel. Please consider this prior to submitting any information to Ancore via the Site. While Ancore follows generally accepted industry standards to protect the information submitted to Us, no method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, while Ancore strives to use commercially acceptable means to protect Your Personal Information, Ancore cannot guarantee its absolute security.  

9. Social Media

Any information, communications, or material of any type or nature that You submit to the Site or through Ancore’s services (including, but not limited to any Ancore Site contained on a social media platform or Web site such as LinkedIn, Facebook, Instagram or Twitter) by e-mail, using the “Contact Us” feature on the Site, posting, messaging, uploading, downloading, or otherwise (collectively, a “Submission”), is done at Your own risk and without any expectation of privacy. Ancore cannot control the actions of other users of any social media platform or Web site and Ancore is therefore not responsible for any content or Submissions contained on such Web sites and platforms. By visiting any Ancore Site that is contained on a social media platform or Web site, You are representing and warranting to Ancore that You have reviewed the applicable privacy policy and terms of use of such platform or Web site and that You will abide by all such provisions contained therein. Additionally, in the event that Ancore offers a message board or any other interactive or social-type feature on the Site, please be aware that these areas may allow You to publicly post, and share with other users, certain messages, content, or other information (e.g., reviews, stories, pictures, tips, etc.). Although Ancore may take certain precautions to protect those who use these areas of the Site, Ancore encourages You to be wary of providing any of Your Personal Information in such public forums. The information You submit can be collected and used by people You do not know. Ancore does not guarantee the privacy and safety of these areas and is therefore not responsible for any information You choose to submit. Your use of these features is fully at Your own risk.

10. Monitoring and Enforcement

Ancore has implemented various measures to monitor compliance with and enforce the elements in this Privacy Policy. If You have a privacy related inquiry, complaint or dispute, please contact Us at the postal or e-mail address listed in Section 2 of this Privacy Policy.

11. Your California Privacy Rights

This section is required under California law. California residents are entitled to information about Our practices regarding the sale of Personal Information. We do not sell Your Personal Information. If at any time we begin selling Personal Information, We will update this Privacy Policy.